Return Policy

At Kids University, we want you to be fully satisfied with your purchase. If you need to return an item, we’re here to make the process as smooth as possible. Please review our return policy below for details.

Eligibility for Returns

• Return Window: Items can be returned within 14 days of receiving your order.
• Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging.
• Non-Returnable Items: Customized items or products marked as final sale are not eligible for returns.

Return Process

1. Contact Us: Email us at info@kidsuniversity.store within the return window to initiate a return.
2. Approval: Once your return request is approved, we’ll provide instructions for shipping the item back to us.
3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (such as incorrect or defective items).

Refunds

• Refund Processing: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Refund Method: Refunds are issued back to the original payment method. You’ll receive an email confirmation once your refund has been processed.
• Partial Refunds: If items are returned in a condition that’s not brand new, a partial refund may be issued based on the item’s condition.

Exchanges

• We currently do not offer direct exchanges. If you need a different product, please process a return and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order. We’ll work with you to provide a replacement or issue a full refund, including shipping costs.

Contact Us

For any questions about our return policy, reach out to our customer support team at info@kidsuniversity.store. We’re here to help!